Data Processing Policy
POLICY OBJECTIVE
At Colombia Memories S.A.S., we value the trust of our clients and are committed to protecting their privacy and personal data. This policy establishes the guidelines for the collection, use, storage, circulation, and deletion of personal data, in compliance with Law 1581 of 2012, its regulatory decrees, and other applicable regulations.
1. WHAT PERSONAL DATA DO WE COLLECT?
We collect personal data that is necessary for the adequate provision of our tourist services, such as: • Full name. • Type and number of identification document. • Nationality. • Date of birth. • Gender. • Contact information such as: address, telephone, email. • Travel-related information: dates, preferences, allergies or dietary restrictions, people with whom you travel. • Information about the use of our services or interest in our products.
2. WHAT DO WE USE YOUR DATA FOR?
Personal data is used for the following purposes:
• Manage reservations, itineraries, and other contracted tourist services.
• Coordinate with operators, hotels, guides, and transportation providers.
• Send confirmations, updates, and communications related to booked services
• Address inquiries, requests, complaints, or claims.
• Fulfill legal, contractual, accounting, and fiscal obligations.
• Evaluate the quality of our services and apply satisfaction surveys.
• Send commercial and promotional information, with prior authorization from the holder.
For more detailed information about our treatment of personal data, you can consult the complete document here:
